Elevate your customer experience with outsourced global talent.
Are you tired of outsourcing agencies that make big promises but fail to deliver? Do you want to spend time with your family, take a much-needed vacation, or focus on growing your business?
When you hire efficient, productive and experienced staff, you can focus on what really matters.
Gone are the days where customer support is viewed just as an operating expense. In order to stay competitive, you need to provide quick, empathetic resolutions to your users.
We can help improve your customer experience by providing vetted global outsourced talent, reducing the number of customers leaving and the cost of acquiring new customers.
All while being cheaper than our competitors. That's what happens what you're customer obsessed.
Start working with our global teams within 2 weeks.
Through monthly contracts and transparent pricing, you don't have to worry about any tricks or hidden fees. With our "follow the sun" model, we're able to offer support 24/7, 365 days a year.
It sounds too good to be true but we promise it isn't.
We bring results. The data speaks for itself.
How it Works
Source top tier talent
No job postings needed - our recruiters will select the team based on your requirements. They'll send you a short video and writing examples for the best suited candidates. Don't like the candidate? No problem, we'll keep looking until we find the perfect one.
Train your team
Your ObsessedCX Success Manager and training team collaborate with you to craft a personalized training program. This program ensures that your agents become experts in your brand. As your company grows and processes change, our agents are always available to hop on new training calls. All trainings can be recorded for future use.
Manage performance
Quality assurance and performance management is how we make sure your agents are staying customer obsessed. We'll spot check tickets weekly. Each agent will participate in weekly coaching sessions so that they can continue to improve.
Supported Channels
Beating The Competition, All While Being Cheaper.
Don’t take our word for it, hear from some of our clients.
ObsessedCX helped us scale our workforce and operational processes as growth exploded over the past year. They got us set up in a matter of days, and helped us build a professional and fast learning operations team to support our growth!
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Our partnership with ObsessedCX has been instrumental in propelling No Growth's expansion. Their support has enabled us to delegate time-consuming tasks, empowering us to concentrate on delivering an unparalleled client experience!
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We’ve been able to outsource all our administrative tasks and customer support to ObsessedCX at a fraction of the cost. This has helped free up the budget for expanding our business. I highly recommend using their services.
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ObsessedCX helped us find Alice! She’s been absolutely killing it and has taken over all of our customer support and administrative work. She always goes above and beyond what we ask of her.
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ObsessedCX helped us scale our workforce and operational processes as growth exploded over the past year. They got us set up in a matter of days, and helped us build a professional and fast learning operations team to support our growth!
Our partnership with ObsessedCX has been instrumental in propelling No Growth's expansion. Their support has enabled us to delegate time-consuming tasks, empowering us to concentrate on delivering an unparalleled client experience!
We’ve been able to outsource all our administrative tasks and customer support to ObsessedCX at a fraction of the cost. This has helped free up the budget for expanding our business. I highly recommend using their services.
ObsessedCX helped us find Alice! She’s been absolutely killing it and has taken over all of our customer support and administrative work. She always goes above and beyond what we ask of her.
ObsessedCX helped us scale our workforce and operational processes as growth exploded over the past year. They got us set up in a matter of days, and helped us build a professional and fast learning operations team to support our growth!
Our partnership with ObsessedCX has been instrumental in propelling No Growth's expansion. Their support has enabled us to delegate time-consuming tasks, empowering us to concentrate on delivering an unparalleled client experience!
We’ve been able to outsource all our administrative tasks and customer support to ObsessedCX at a fraction of the cost. This has helped free up the budget for expanding our business. I highly recommend using their services.
ObsessedCX helped us find Alice! She’s been absolutely killing it and has taken over all of our customer support and administrative work. She always goes above and beyond what we ask of her.
Transparent outsourced pricing,
in-house experience.
Basic Plan
Business
Enterprise
Try ObsessedCX with no strings attached.
Have questions?
If a role can be outsourced, we can help. Customer service, social media management, administrative assistants, software developers and web developers are just some of the resources available to us.
Generally, it takes within 2-3 weeks to become fully operational. This includes designing a solution, sourcing talent and training the team!
We've consistently delivered significant cost efficiencies for a diverse range of clients in sectors such as eCommerce, Banking/Fintech, SaaS, Healthcare, and beyond. The financial commitment required for establishing and sustaining in-house CX teams over the long term is usually two to three times higher than the investment needed for outsourcing to our services. By choosing outsourcing, you can streamline resource-intensive tasks such as hiring, onboarding, training, QA, and gain access to cutting-edge reporting capabilities, all while minimizing overhead for your organization.
We focus on offering our clients flexibility which is why we only work with month to month contracts. This allows you to scale your team up or down based on your needs and ensures you won’t be overpaying! All we ask is that you provide a 2 week notice so that we can reassign your team to another campaign.
We understand that a common worry when contemplating outsourcing is the fear that external staff may not meet the expected standards. Our team at ObsessedCX consistently impresses customers, fostering a strong connection with our clients' businesses. Every agent undergoes thorough pre-placement training in both soft and hard skills before engaging with your customers. Our goal is for you to perceive no distinction between your ObsessedCX team and your in-house staff when partnering with us.
This is a comprehensive process where our on-shore industry experts immerse themselves in your business, meticulously crafting a tailored plan for enhancement. The duration of the engagement is contingent upon the size and nature of your business. Reach out to us to schedule a complimentary initial discovery call and embark on this transformative journey.
